Privacy Policy for Italico Restaurant
Last Updated: 20/06/2025
At Italico ristorante & pizzeria, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your choices regarding your data when you interact with us, whether in person, over the phone, or through our website/online services.
1. Information We Collect
We may collect the following types of information:
- Contact Information: Your name, email address, phone number, and physical address (for delivery orders).
- Reservation Details: Date and time of reservation, number of guests, special requests (e.g., dietary restrictions, seating preferences).
- Order Details: Information related to your food and beverage orders, including preferences and order history.
- Payment Information: If you make a purchase, we collect necessary payment details (e.g., credit card numbers) which are processed securely through our trusted third-party payment processors. We do not store your full credit card details on our servers.
- Communications: Records of your interactions with us, such as emails, phone calls, or feedback.
- Website Usage Data: When you visit our website italicorestaurant.co.uk, we may collect information like your IP address, browser type, operating system, referring URLs, and pages visited, through cookies and similar technologies. This helps us understand how our website is used and improve your experience.
- CCTV/Security Footage: For the safety and security of our guests and staff, we may have CCTV cameras on our premises.
2. How We Collect Information
We collect information directly from you when you:
- Make a reservation (online, by phone, or in person).
- Place an order (in person, by phone, or through our online ordering system).
- Sign up for our newsletter or loyalty program.
- Contact us with inquiries or feedback.
- Visit our restaurant premises.
- Use our website or online services.
We may also receive information from third-party services you use to interact with us (e.g., online reservation platforms like OpenTable, delivery services like DoorDash, Uber Eats).
3. How We Use Your Information
We use your information for the following purposes:
- To Provide Services: To process your reservations, prepare and deliver your orders, and fulfill your requests.
- Communication: To send you reservation confirmations, order updates, receipts, and respond to your inquiries.
- Personalization: To tailor your dining experience and offer you relevant promotions or menu items.
- Marketing (with your consent): To send you promotional offers, news about events, or special announcements if you have opted in to our mailing list. You can unsubscribe at any time.
- Improvement of Services: To understand customer preferences, analyze trends, and improve our food, services, and overall customer experience.
- Security and Safety: To protect our premises, customers, and staff, and to prevent fraudulent activities.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., payment processors, online reservation systems, delivery partners, website hosting). These partners are contractually obligated to protect your information and use it only for the purposes we specify.
- Legal Requirements: When required to do so by law, court order, or government request.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Choices and Rights
You have certain rights regarding your personal information:
- Access and Correction: You can request access to the personal information we hold about you and ask for corrections if it's inaccurate.
- Opt-Out of Marketing: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or by contacting us directly.
- Cookies: Most web browsers are set to accept cookies by default. You can usually modify your browser setting to decline cookies if you prefer.
- Deletion: You may request the deletion of your personal information, subject to certain legal obligations we may have to retain it.
To exercise any of these rights, please contact us using the details below.
7. Third-Party Links
Our website or communications may contain links to third-party websites (e.g., social media, food review sites). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.
8. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete it from our records.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post the updated policy on our website with a new "Last Updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Italico Restaurant
193 Lower raod
info@italicorestaurant.co.uk